Director of Operations

‍Location: Atlanta, Georgia

‍Reports to: CEO

‍Department: Operations

‍Classification: Full-time

‍Salary Range: $70,000 - $80,000 plus generous benefits

‍About Retaaza

Retaaza is a B corp and social enterprise that strives to make local food more accessible and affordable, directly supports our communities’ farmers, reconnects consumers to their food and planet, and feeds families struggling with food insecurity. We are building robust relationships with local farmers, community organizations, local businesses, and individuals to create a nimble, streamlined approach that is making a measurable impact economically, socially, and environmentally across our communities. 

Job Description

The Director of Operations will lead internal processes and special projects for the company - essentially acting as project manager for all major internal and some external initiatives. They will be responsible for managing metrics and impact around all stakeholders and will work hand in hand with the CEO. This hybrid role requires a balance of remote work and in-person presence at our headquarters (Atlanta Tech Village), warehouse facility (Westside), and at markets throughout the city. This is a dynamic, hands-on position ideal for someone who thrives in fast-paced, high growth, and mission-driven environments and is passionate about food systems, sustainability, and equitable food access. This position is a key member of the team and will work cross-functionally with other team members and departments to ensure Retaaza’s mission and impact are communicated effectively in this new program.

Role Responsibilities Include:

• Oversee internal operations - ex. HR, benefits, team events, performance review process, administrative tasks, and scheduling (with assistance from program managers)
• Manage hiring process, onboarding, and training of new team members.
• Create workflows and playbooks so programs are repeatable and scalable.
• Oversee team culture - building activities and ensuring the working environment fits the needs of the team (in collaboration with CEO).
• Manage special projects - both large strategic projects and smaller activations
• Collaborate on company financials with leadership team 
• Track budgets, P&Ls, and impact metrics for projects and grants (along with program managers)
• Fulfill various reporting requirements (ex. grants, impact, partners, etc) 
• Manage B Corp-related standards across the company
• Managing grant application processes
• Recruit and manage volunteers
• Oversee intern recruitment and management
• Work high level with Supply Chain team for visibility on orders, deliveries, and fleet 
• Manage outreach with various stakeholders for special programs and events as needed
• Ensure operations align with company goals and values
• Perform ad-hoc analysis and create proposals to support large-scale, future Retaaza projects
• Represent Retaaza while interacting with cross-functional stakeholders inside and outside of the organization

Role Requirements:

• A minimum of 6+ years of operations and/or business management experience
• Project management experience
• Excellent written and verbal communicator
• Ability to manage multiple projects at once and prioritize tasks effectively
• Think constantly about how to streamline processes
• Creative, out of the box problem solver - able to just figure things out
• Adaptable, organized, and proactive with strong time management skills
• Embrace a growth mindset to manage shifting demands in a dynamic workplace 
• Manage tight deadlines effectively and positively
• Access to a vehicle with permission to drive it, when needed
• Clean driving record, valid driver’s license, and vehicle insurance

Preferred Skills and Qualifications:

• Previous experience in a startup environment or fast growth team
• Previous experience with, or knowledge of, the local food or food justice movement, agriculture industry, and/or community organizations particularly involved in food
• Broad knowledge and understanding of community-based services around sustainability, food security, and food waste
• Previous experience with, or knowledge of, retail environments

Retaaza Team Members Are:

• Positive - they have a can-do attitude, even in the face of high stress, and assume positive intent with their team members and stakeholders
• Entrepreneurial - they take initiative and are comfortable with ambiguity and rapid change
• Willing to learn, ask questions, and listen
• Adept at turning unstructured problems into well-defined plans
• Willing to pitch in and roll up their sleeves to help - even if the task(s) is not formally part of their role
• Mission-oriented
• Ethical and have high integrity in their approach to situations
• Committed to addressing food insecurity, saving food waste, and helping farmers in the state of Georgia and beyond

Culture

We are a high performing team that aims to make people’s lives better every day. Our goal is to work smarter, not harder, but the problems we are tackling require hard work, imagination, and a willingness to collaborate, brainstorm, support, and learn from each other. We are a family that aims to function as a well-oiled machine. Retaaza is a place for personal and professional growth and where excellence is rewarded and failure is a side effect of the continual learning process. We have high expectations of each other and of the organization and ask that our team members show up with a positive, can-do attitude that is uplifting to others around them. We authentically care about each other and the stakeholders we are serving. The passion that we bring to Retaaza and our personal work ethic makes deadlines, and the unavoidable stress, easier. We expect team members to feel a sense of accountability for the success of the people they work with every day and for the success of the business. We want everyone to come to work feeling like they can unapologetically bring their whole self. Our work requires heart, humility, excellence, creativity, and respect. Ultimately, the work, and our mission of refreshing the way we feed community, is bigger than any individual.

At Retaaza, we value diversity and inclusion in all forms. We strive to have a workforce that is reflective of the communities we serve, and we believe that a diverse team brings unique perspectives, skills, and experiences that enrich all of us. We are dedicated to empowering every individual and promoting a culture of inclusivity and belonging. We take pride in being an equal opportunity workplace and welcome all qualified individuals to apply.

We can’t wait to welcome you to our team.

Benefits

• 100% employer covered medical, dental, and vision insurance
• 401k with employer match
• Unlimited PTO
• Training and other development opportunities
• And much more!

To Apply

Interested applicants should send resume, 3 references, and cover letter to careers@retaaza.com.